Privacy Policy
Last updated: [Insert Date]
ProgramOps ("we," "us," or "our") is committed to protecting the privacy of visitors to this website and individuals who engage with our services. This Privacy Policy explains what personal data we collect, how we use it, how we protect it, and what rights you have regarding your data. This policy is designed to align with the principles of India's Digital Personal Data Protection Act, 2023 ("DPDP Act").
By using this website or engaging with ProgramOps, you agree to the practices described in this policy.
Information We Collect
Information you provide directly:
- Name, email address, and company name (via the Contact form)
- Service or engagement details you share with us (via the Contact form message field or during a consultation)
- Email address (via newsletter signup)
- Any information shared during a consultation call, project engagement, or email correspondence
Information collected automatically:
- Basic website usage data (pages visited, time on site, referring source) if analytics tools are enabled
- Device and browser information (standard for any website, e.g., via server logs)
How We Use Your Information
We use the information we collect to:
- Respond to inquiries submitted through the Contact form
- Schedule and conduct consultations
- Deliver consulting services and any agreed-upon deliverables
- Send newsletter content, if you've opted in
- Improve our website and service offerings
- Comply with applicable legal obligations
We do not use your personal data for any purpose beyond what is reasonably necessary to provide our services and communicate with you.
Why We're Allowed to Process Your Data
We process your personal data based on:
- Your consent — for example, when you submit the Contact form or subscribe to our newsletter
- Contractual necessity — when processing is required to deliver services you've engaged us for
- Legitimate interest — for basic website functionality and improvement
You may withdraw consent at any time, as described in the "Your Rights" section below.
Who We Share Data With
We do not sell your personal data. We may share data with:
- Service providers who help us operate the website or deliver services (e.g., email delivery tools, scheduling tools), bound by their own confidentiality and data protection obligations
- Legal or regulatory authorities, if required by law
Note: Any third-party tool used to process personal data on our behalf will be listed here once finalized (e.g., scheduling tool name, email service name).
How Long We Keep Your Data
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Contact form submissions and consultation records are retained for the duration of any potential or active engagement, plus a reasonable period afterward for record-keeping purposes. You may request earlier deletion, as described below.
How We Protect Your Data
We take reasonable technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Cookies & Tracking
This website currently does not use tracking cookies beyond what is strictly necessary for basic functionality. If analytics or marketing cookies are added in the future, this section will be updated accordingly, and a cookie consent mechanism will be implemented.
Your Rights Over Your Data
Under the DPDP Act and general data protection principles, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Withdraw consent for processing, where consent is the basis for processing
- Request deletion of your personal data, subject to any legal retention requirements
- Raise a grievance if you believe your data has been mishandled
To exercise any of these rights, contact us using the details below.
Grievance Officer
If you have concerns about how your personal data has been handled, you may reach out to our designated point of contact below. We aim to acknowledge and address grievances within a reasonable timeframe.
Contact for grievances: [Insert Grievance Officer name and email]
Children's Privacy
This website and our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will reflect the most recent revision. Continued use of this website after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how your data is handled, contact us at:
Email: [Insert final contact email]
Location: India (Remote-first)